Job Description
Are you looking to launch your career in the dynamic tech industry? Apex Solutions Inc. is hosting a Hiring Event in San Jose, CA and we are looking for motivated individuals to join our team as Entry Level Technical Support Representatives.
Whether you are a recent graduate or looking to switch careers, we provide comprehensive training and a clear path for advancement. Don't miss this opportunity to work with cutting-edge technology while helping customers solve their problems.
Why Join Our Team?
- Competitive hourly pay ($18.00 - $24.00)
- Full-time employment with benefits package
- On-site professional development and mentorship
- Supportive team environment
Responsibilities
- Provide high-quality technical support to customers via phone and email.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and solutions accurately in the CRM system.
- Collaborate with senior technicians to resolve escalated customer issues.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and software quickly.