Job Description
Are you looking to launch a career in technology without prior experience?
We are seeking ambitious individuals to join our growing team in Detroit, Michigan. Relocation assistance is fully covered for the right candidates, making it easier than ever to move to the Motor City.
As a Technical Support Associate, you will be the first point of contact for our clients. We believe in nurturing talent from the ground up. You will undergo a comprehensive training program designed to turn you into a certified IT professional.
Why Join Us?
- Zero Experience Required: We train you from scratch.
- Relocation Package: We help with moving costs and logistics.
- Competitive Pay: Start earning immediately.
- Modern Office: Work in a state-of-the-art facility in downtown Detroit.
Don't let a lack of experience hold you back. Your future in tech starts here.
Responsibilities
- Troubleshoot and resolve basic hardware, software, and network connectivity issues for clients.
- Provide exceptional remote and in-person technical support via phone and chat.
- Document all customer interactions and technical solutions in our ticketing system.
- Collaborate with senior engineering teams to escalate complex issues.
- Assist in the setup and configuration of new workstations and devices.
- Maintain a professional and positive demeanor while assisting diverse clients.
- Participate in daily training sessions to improve technical skills and product knowledge.
Qualifications
- High School Diploma or GED required (Bachelor's degree preferred but not mandatory).
- Basic computer literacy (familiarity with Windows/macOS and web browsers).
- Strong verbal and written communication skills.
- Willingness to learn new technologies quickly.
- Ability to work in a fast-paced, team-oriented environment.
- Must be authorized to work in the United States.
- Flexibility to work standard business hours.