Job Description
Launch your tech career in paradise! Pacific Tech Solutions is seeking motivated individuals for our paid training program to become Tech Support Specialists. No degree required – we provide all necessary training and certifications. Enjoy competitive pay, comprehensive benefits, and a supportive environment in Honolulu's thriving tech sector.
What We Offer:
- 6-week paid training program covering networking, security, and troubleshooting
- Industry-recognized certifications upon completion
- Health insurance, 401(k) matching, and paid time off
- Career advancement opportunities to senior roles
- Casual Hawaiian work culture with flexible scheduling
Responsibilities
- Provide remote technical support to clients across Hawaii
- Diagnose and resolve hardware/software issues
- Document troubleshooting steps and customer interactions
- Collaborate with senior technicians on complex cases
- Participate in continuous skill development workshops
- Maintain high customer satisfaction scores
- Assist with IT asset inventory management
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and systems
- Valid Hawaii driver's license (for occasional on-site support)
- Pass background check and drug screening