Job Description
Join the Future of Tech – Hiring Event in Columbus, Ohio!
Are you ready to launch a career in Information Technology? Apex Systems is currently hosting a Hiring Event and we are looking for dynamic, entry-level candidates to join our support team. We are not just filling positions; we are building careers.
Whether you are new to the workforce or looking to pivot into tech, our comprehensive training program will set you up for success. Don't miss this opportunity to work with a Fortune 500 company in a modern, collaborative environment.
Why You Should Apply:
- Hiring Now: Immediate openings for motivated individuals.
- No Experience Required: We provide paid training and mentorship.
- Competitive Pay: Starting at $40k with performance bonuses.
- Modern Facilities: State-of-the-art office in the heart of Columbus.
Take the first step towards your future today!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and resolve basic hardware and software connectivity issues.
- Document all customer interactions and resolutions in our ticketing system accurately.
- Escalate complex technical issues to senior engineers while keeping customers informed.
- Maintain a professional demeanor and high level of customer satisfaction (CSAT).
- Collaborate with cross-functional teams to improve support processes.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Willingness to learn new technologies and complete required training modules.
- Valid driver's license (for occasional on-site requirements).