Job Description
Join TechSolutions Inc., a leading technology innovator, as an Entry-Level Remote IT Support Specialist in Louisville, KY! We're seeking motivated individuals to launch their careers in a dynamic remote environment. Enjoy competitive benefits, professional development, and the flexibility to work from anywhere while serving our clients across the United States. This direct hire position offers unparalleled growth opportunities in the heart of Louisville's thriving tech sector.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve network connectivity problems and system malfunctions
- Document support tickets and maintain accurate incident records
- Collaborate with senior engineers on complex troubleshooting cases
- Assist with onboarding new users and system configurations
- Conduct periodic system maintenance updates and security patches
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work independently in a remote setting
- Customer service experience in a technical environment
- Proficiency with ticketing systems (e.g., Jira, Zendesk)
- Valid driver's license and reliable transportation for occasional on-site visits