Job Description
Join TechSolutions Inc., a leading tech innovator, as we expand our remote team in Colorado Springs! We're seeking motivated entry-level professionals ready to launch their careers in IT support. Enjoy flexible remote work, comprehensive training, and a collaborative culture focused on growth. This direct hire opportunity offers competitive benefits and the chance to work with cutting-edge technologies while serving global clients.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct system updates, patches, and security configurations
- Train end-users on best practices for digital security
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge