Job Description
Are you a tech-savvy problem solver looking for a part-time role that fits your schedule? CloudNine Systems is seeking a dedicated Part-Time Technical Support Specialist to join our innovative team in Austin, Texas. We pride ourselves on delivering top-tier IT solutions, and we need someone who can help us maintain that standard while offering exceptional customer service.
As a part-time team member, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally. This is an immediate start opportunity for a self-motivated individual looking to grow within a dynamic tech environment.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly rate ($22 - $28).
- Opportunity to work with cutting-edge technology.
- Supportive and collaborative remote-friendly culture.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems via phone, email, and remote desktop tools.
- Customer Interaction: Provide clear, concise, and patient technical support to end-users to ensure high satisfaction.
- Documentation: Accurately document all support interactions, resolutions, and customer feedback in our ticketing system (Zendesk/Jira).
- System Maintenance: Assist in routine system checks, updates, and patch management to prevent future downtime.
- Escalation: Identify complex issues and escalate them to senior engineers or developers with detailed context.
- Training: Participate in ongoing training sessions to stay updated on the latest software and security protocols.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Experience: 1-2 years of experience in technical support or customer service is preferred.
- Technical Skills: Basic understanding of operating systems (Windows, macOS) and networking concepts (IP addresses, DNS, Wi-Fi).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven ability to troubleshoot and resolve issues efficiently.
- Availability: Must be available to work a set part-time schedule, including some evenings or weekends as needed.