Job Description
Join TechNova Solutions, a leading tech innovator based in Houston, TX, and launch your career as an Entry Level Remote IT Support Specialist. This fully remote position offers the perfect opportunity to grow professionally while enjoying work-life balance. You'll be part of a dynamic team supporting Fortune 500 clients with cutting-edge technology solutions. We provide comprehensive training, mentorship programs, and clear career progression paths. As a remote-first company, we foster a collaborative culture with virtual team-building events and flexible scheduling. Benefits include health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions using ticketing systems (Jira/ServiceNow) with detailed resolution notes
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Create user documentation and training materials for new technologies
- Participate in 24/7 on-call rotation (1 week/month) for critical incident response
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of help desk/technical support experience (internships acceptable)
- Proficiency in Windows OS, Microsoft Office 365, and cloud platforms (Azure/AWS)
- Strong troubleshooting methodology with ability to follow escalation protocols
- Excellent written/verbal communication skills and customer service aptitude
- CompTIA A+ or Network+ certification preferred (will train if not certified)
- Ability to work independently with minimal supervision in remote environment