Job Description
Launch your IT career in Atlanta with TechSprint Global Solutions! We're seeking motivated individuals with no prior experience to join our dynamic IT Support team. As an Equal Opportunity Employer, we proudly offer visa sponsorship for qualified international candidates. You'll receive comprehensive training in cloud technologies, cybersecurity fundamentals, and enterprise systems while working with Fortune 500 clients. Our modern downtown Atlanta office features collaborative workspaces, mentorship programs, and growth opportunities into specialized IT tracks. Join us to build technical expertise while making a global impact!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on complex system deployments
- Conduct user training on productivity tools and security protocols
- Monitor system health and proactively address potential vulnerabilities
- Assist in IT asset management and inventory control
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Legal authorization to work in the US (visa sponsorship available for eligible candidates)
- Passion for technology and continuous learning
- Ability to lift 20 lbs for equipment maintenance