Job Description
Launch your IT career in Austin with TechNova Solutions! We're seeking motivated entry-level IT Support Specialists with no prior experience. Our comprehensive training program and visa sponsorship opportunities make this the perfect starting point for your professional journey. Join our innovative team in the heart of Austin's tech hub and gain hands-on experience with cutting-edge systems while building a global career path.
Why TechNova Solutions?
- Industry-leading visa sponsorship for qualified international candidates
- Structured 6-month mentorship program with senior engineers
- 100% training coverage for certifications (CompTIA A+, Google IT Support)
- Flexible hybrid work model (3 days office/2 days remote)
- Tuition reimbursement for continued education
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage ticketing systems and document troubleshooting processes
- Assist with network setup, maintenance, and security protocols
- Train end-users on new software and system updates
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and report anomalies
- Participate in on-call rotation (1 week/month)
Qualifications
- Associate's degree or equivalent technical certification
- Basic understanding of operating systems (Windows/Linux)
- Strong problem-solving and communication skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid work authorization (visa sponsorship available)
- Proficiency in English (written and verbal)
- Ability to lift 30 lbs for equipment maintenance
- Passion for technology and continuous learning