Job Description
Are you looking to launch your career in the tech industry?
Apex Digital Solutions is urgently hiring entry-level IT Support Specialists in San Francisco, CA. We are a fast-growing technology firm dedicated to providing top-tier digital solutions to enterprise clients. We are looking for driven, eager individuals who are ready to learn and grow without the need for prior experience.
Why Join Us?
- Rapid Career Growth: We invest heavily in our employees' professional development.
- Modern Environment: Work in a state-of-the-art office in the heart of downtown San Francisco.
- Competitive Benefits: Comprehensive health, dental, and vision insurance from day one.
If you have a passion for technology and a desire to help people solve problems, we want to meet you.
Responsibilities
- Troubleshoot Hardware & Software: Assist end-users with desktop support, printer issues, and software installation in a Windows and Mac environment.
- Ticket Management: Log and manage incoming support tickets in our ticketing system (Zendesk/Jira) with a focus on timely resolution.
- Network Assistance: Help maintain office connectivity and troubleshoot Wi-Fi issues for staff members.
- Hardware Inventory: Assist in the tracking and organization of IT assets and inventory management.
- User Onboarding: Support the setup of new employee workstations, ensuring they are fully operational from day one.
- Documentation: Maintain accurate records of technical issues, solutions, and system configurations.
- Remote Support: Provide basic remote assistance to team members when on-site support is not feasible.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Computer Science, IT, or related field is a plus but not mandatory.
- Experience: No prior experience required. We are looking for raw talent and a willingness to learn.
- Technical Aptitude: Comfortable navigating operating systems (Windows 10/11, macOS) and web browsers.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting complex issues.
- Availability: Ability to work full-time hours, Monday through Friday, in our San Francisco office.
- Soft Skills: Customer-focused attitude and a team-oriented mindset.