Job Description
Urgent Hiring: Night Shift Technical Support Specialist in Washington DC!
We are seeking a highly motivated Technical Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy solving complex technical issues, this is the perfect opportunity for you. Join a leading technology firm in the heart of DC with competitive benefits and a modern work culture.
Why Join Us?
- Competitive Pay: Earn between $45,000 and $65,000 annually.
- Flexible Scheduling: Night shift schedule (7:00 PM - 4:00 AM) allowing you to enjoy your days.
- Modern Facilities: State-of-the-art office located in downtown Washington DC.
- Professional Growth: Clear pathways for career advancement within the tech sector.
Role Overview:
In this role, you will be the first line of defense for our clients, ensuring seamless system operations during off-hours. You will utilize your expertise to troubleshoot hardware and software issues, manage tickets, and collaborate with the day team to ensure continuous service delivery.
Responsibilities
- Monitor and maintain network systems, servers, and hardware to ensure 99.9% uptime during night shifts.
- Respond to incoming support tickets via phone and email with a focus on speed and accuracy.
- Diagnose and resolve complex technical issues ranging from software installation to network configuration.
- Document all incidents, resolutions, and troubleshooting steps in our ticketing system (Zendesk/Jira).
- Collaborate with the day-shift team to escalate critical issues and hand off ongoing tasks smoothly.
- Conduct routine system backups and security checks to protect sensitive data.
Qualifications
- Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with networking concepts, TCP/IP, and basic troubleshooting.
- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Ability to work independently and stay focused during night shifts.
- Relevant certifications (CompTIA A+, Network+) are a plus.