Job Description
Launch your tech career in San Jose's booming innovation hub! TechGrowth Solutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No college degree required – we value hands-on skills and passion over formal education. Enjoy competitive benefits, mentorship from industry veterans, and clear growth pathways into cybersecurity or cloud infrastructure roles.
As a cornerstone of our operations, you'll provide critical technical support to Fortune 500 clients while building expertise in cutting-edge technologies. Our San Jose campus offers modern facilities, flexible schedules, and a culture that celebrates continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems and maintain client communication SLAs
- Deploy/configure network equipment including routers, switches, and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training sessions for new software deployments
- Monitor system performance using tools like SolarWinds and Nagios
Qualifications
- 1+ years of hands-on IT experience or relevant technical certifications (CompTIA A+/Network+)
- Proficiency in Windows OS troubleshooting and Active Directory management
- Basic understanding of TCP/IP protocols and network topologies
- Strong problem-solving abilities with customer service mindset
- Ability to lift 20lbs and work in server environments
- Valid California driver's license for occasional site visits
- CompTIA Security+ certification preferred (training provided)