Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in Pennsylvania's thriving tech hub! We're seeking motivated recent graduates to provide essential technical support to our growing client base. This hybrid role combines hands-on troubleshooting with exciting learning opportunities in cloud technologies and cybersecurity. Enjoy competitive benefits, mentorship from industry experts, and a clear path for career advancement. Our Pittsburgh office features modern collaborative spaces and flexible work arrangements. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all service tickets and maintain accurate knowledge base articles
- Assist with network administration tasks including VPN setup and security protocols
- Collaborate with senior team members on complex technical resolutions
- Participate in quarterly IT infrastructure audits and updates
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (Service Desk preferred)
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Pennsylvania driver's license for occasional on-site visits
- Ability to lift 30lbs for equipment maintenance
- Experience with Microsoft 365 administration (desirable)