Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Austin-based company offering immediate start positions for motivated individuals ready to grow in a fast-paced environment. Enjoy comprehensive training, mentorship from industry experts, and opportunities to work with cutting-edge technology. Our collaborative culture values innovation and professional development, making this the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with device setup, troubleshooting, and system optimization
- Document all support requests and resolutions using IT service management tools
- Collaborate with senior technicians to resolve complex technical problems
- Participate in IT asset management and inventory control
- Conduct routine system checks and preventive maintenance
- Deliver clear technical guidance to non-technical staff
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation for occasional site visits