Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Detroit! We're seeking motivated individuals ready to launch their tech careers with immediate start opportunities. Our collaborative environment offers comprehensive training and rapid career growth in a fast-paced tech hub. Perfect for recent graduates and career changers eager to make an impact.
What We Offer:
- Competitive salary with performance bonuses
- 100% paid certifications and continuous learning
- Modern downtown Detroit office with flexible hours
- Health benefits and 401(k) matching
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets with SLA compliance
- Assist in network administration and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling