Job Description
Join Mesa Tech Solutions' dynamic team as an IT Support Specialist! We're urgently hiring for multiple roles with immediate start dates. This is your opportunity to launch or advance your career in a fast-paced tech environment. Our competitive compensation package includes health benefits, flexible scheduling, and growth opportunities. Apply now to secure your spot in our expanding Mesa-based team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via phone, email, and in-person support
- Deploy and configure desktop/laptop systems and peripherals
- Manage Active Directory accounts and permissions
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and implement security protocols
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid Arizona driver's license for occasional site visits
- Basic knowledge of cloud services (Azure/O365)