Job Description
Join our dynamic team at TechCorp Solutions as an Entry-Level IT Support Specialist! We're hosting a hiring event for passionate individuals ready to launch their tech careers in Milwaukee. This full-time role offers hands-on experience with cutting-edge technology while supporting our clients' digital transformation. Our collaborative environment includes mentorship programs, flexible schedules, and growth opportunities. Perfect for recent graduates and career changers seeking to make an impact in the IT industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new technology implementations
- Monitor system performance and report security concerns
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support experience or relevant internship
- Proficiency with Windows OS and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional off-site support