Job Description
We are seeking driven, self-motivated individuals to join our dynamic team in Colorado Springs. This is a direct hire opportunity for someone ready to launch a career in technology with no prior experience required. We provide comprehensive on-the-job training and mentorship to help you grow into a valuable IT professional.
As part of our support team, you will be the first point of contact for clients, helping to resolve technical issues and ensure seamless service delivery. We pride ourselves on a collaborative culture and offer a competitive benefits package including health insurance, paid time off, and opportunities for rapid advancement.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat.
- Document customer interactions, issues, and resolutions in the CRM system.
- Troubleshoot basic software and hardware issues to restore functionality.
- Collaborate with senior team members to resolve more complex technical problems.
- Provide clear, friendly, and professional communication to diverse client bases.
- Stay updated on product knowledge and support procedures through ongoing training.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (Windows, Mac, or Android).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a computer (provided by company after training).
- Willingness to learn new technologies and adapt to a fast-paced environment.
- A positive attitude and a desire to help others succeed.