Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Georgia's thriving tech hub! We're seeking passionate individuals eager to grow in a dynamic environment where innovation meets opportunity. As a cornerstone of our technical operations, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering exceptional service to Fortune 500 clients. Our comprehensive training program and mentorship culture ensure rapid skill development for motivated newcomers to the IT field.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems across 500+ user environment
- Document troubleshooting processes and maintain accurate incident logs in ServiceNow
- Collaborate with network/security teams on system updates and vulnerability patches
- Train end-users on new software implementations and best practices
- Assist with AV setup and meeting room technology management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Customer service mindset with strong communication skills
- A+ or CompTIA Network+ certification (or willingness to obtain within 6 months)
- Ability to lift 25 lbs for equipment maintenance tasks