Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals to provide exceptional technical support to our clients. This role offers comprehensive training, mentorship, and clear pathways for career advancement. At Tech Innovations Inc., we foster a collaborative environment where your growth is our priority. If you're passionate about technology and eager to learn, this is your opportunity to thrive in a supportive, forward-thinking workplace.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot computer systems and networks
- Document incidents and maintain accurate service records
- Collaborate with senior technicians to resolve complex problems
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (training provided)
- Valid driver's license (for occasional on-site visits)