Job Description
Are you ready to kickstart your career in Information Technology?
Virginia Beach Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We believe in fostering talent from within, providing comprehensive training and a clear pathway for professional growth. If you have a passion for technology and a desire to learn, this is the perfect opportunity for you.
In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly. Whether it’s troubleshooting a printer issue or setting up a new workstation, you will play a vital role in keeping our business connected and productive.
Why Join Us?
- Comprehensive on-the-job training program.
- Career growth opportunities into Systems Administration or Network Engineering.
- Modern office environment in the heart of Virginia Beach.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Assist in the deployment, configuration, and maintenance of new workstations, laptops, and peripherals.
- Monitor and maintain IT systems, including servers and network devices, to ensure maximum uptime.
- Document technical issues, resolutions, and network configurations in our knowledge base.
- Collaborate with senior IT staff to implement system improvements and security patches.
- Conduct basic network diagnostics and cable management for office organization.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic understanding of operating systems (Windows 10/11) and office productivity software.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first mindset.
- Willingness to learn new technologies and obtain industry certifications (CompTIA A+ preferred).
- Able to lift up to 25 lbs and stand for extended periods during setup tasks.