Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in one of America's fastest-growing tech hubs! We're seeking passionate tech enthusiasts to join our dynamic team in Fort Worth, TX. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path for career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology while supporting Fortune 500 clients across Texas.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on complex troubleshooting projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices and data protection protocols
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with customer service focus
- Ability to learn new technologies quickly and adapt to changing priorities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits
- Excellent written and verbal communication skills