Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated recent graduates eager to gain hands-on experience in a fast-paced corporate environment. You'll work alongside industry experts to deliver exceptional technical support while building foundational skills in networking, security, and system administration. Our comprehensive training program ensures you'll develop marketable expertise while contributing to our mission of empowering businesses through innovative IT solutions.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Troubleshoot and resolve user-reported incidents via ticketing system
- Document processes and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system updates and security patches
- Support office technology including printers, AV equipment, and mobile devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation