Job Description
Join our dynamic team at TechSolutions Inc. and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Raleigh headquarters. As a cornerstone of our operations, you'll provide essential technical support to our growing client base while receiving hands-on training from industry experts. This is your chance to gain real-world experience in a fast-paced environment with competitive benefits and clear growth pathways.
Our company culture values innovation, collaboration, and professional development. You'll work alongside seasoned professionals who are committed to mentoring the next generation of tech talent. With Raleigh's thriving tech scene and our company's expansion plans, this position offers unparalleled opportunities for advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with onboarding new employees and setting up workstations
- Monitor system performance and implement preventive maintenance measures
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and manage multiple priorities
- CompTIA A+ certification (preferred, not required)
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required