Job Description
Join our dynamic team at Tech Innovators Inc. and kickstart your career in the heart of Detroit's thriving tech scene! We're seeking motivated entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll be the backbone of our digital operations, ensuring seamless technology experiences for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and clear pathways to advancement. Apply today and become part of Detroit's next generation of tech leaders!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on technology best practices and security protocols
- Monitor system performance and proactively address potential issues
- Assist with cybersecurity measures and data protection initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and cloud services
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation