Job Description
Join our dynamic team at NexusTech Solutions and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our Nashville-based clients. This is your gateway to a thriving career in the heart of Tennessee's booming tech scene. Enjoy competitive compensation, comprehensive benefits, and unparalleled growth opportunities in a collaborative environment.
As a key member of our support team, you'll gain hands-on experience with cutting-edge systems while building foundational skills in network administration, cybersecurity, and cloud technologies. We provide industry-leading training and mentorship programs designed to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity setup and basic cybersecurity protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct routine system maintenance and performance optimization
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving skills and customer service aptitude
- Ability to work independently and prioritize multiple tasks
- Strong written and verbal communication skills
- Willingness to obtain industry-recognized certifications within 6 months
- Valid driver's license for occasional on-site support visits