Job Description
Join TechNova Solutions and launch your career in technology! We're urgently seeking passionate entry-level IT professionals to join our dynamic team in Philadelphia. This is your opportunity to gain hands-on experience in a supportive environment while working with cutting-edge technology. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless digital experiences for clients and colleagues alike. We provide comprehensive training, mentorship, and clear career progression paths. If you're a tech-savvy problem-solver ready to grow with us, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document troubleshooting steps and maintain support ticket logs
- Collaborate with senior team members to resolve complex issues
- Train end-users on new software and technology tools
- Monitor system performance and report potential security threats
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ certification or equivalent experience preferred
- Valid driver's license for occasional on-site visits