Job Description
Immediate Start Opportunity! Join our dynamic team as a Tech Support Specialist in Philadelphia, PA. TechSolutions Inc. is a cutting-edge technology company headquartered in Atlanta, Georgia, seeking passionate professionals to deliver exceptional IT support. Enjoy competitive compensation, comprehensive benefits, and career growth in a fast-paced environment.
Why Join Us? We're hiring now for candidates who thrive in customer-facing roles and possess problem-solving skills. No experience? We offer onboarding training! Apply today and start your career journey immediately.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install, configure, and maintain IT systems and peripherals
- Document technical issues and resolutions in CRM systems
- Train end-users on new technologies and best practices
- Collaborate with IT team to implement system improvements
- Ensure compliance with company security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of technical support experience (internships accepted)
- Proficiency in Windows/macOS, networking basics, and cloud platforms
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license for occasional site visits