Job Description
Join our dynamic team at TechSolutions Inc., a leading tech innovator revolutionizing digital experiences across industries. We're urgently seeking passionate entry-level professionals to launch their careers in our Tucson headquarters. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative environment where your growth is our priority. No experience? No problem—we provide comprehensive training to set you up for success!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document incidents, solutions, and asset management in ITSM systems
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct user training on new systems and security protocols
- Assist with network monitoring and basic system maintenance
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree or equivalent in IT/Computer Science (or relevant experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and security best practices
- Excellent problem-solving and customer service skills
- Ability to learn new technologies quickly and adapt to changing priorities
- Strong written and verbal communication abilities
- CompTIA A+ certification is a plus but not required