Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Baltimore, MD! We're hiring immediately for motivated individuals eager to launch their tech career. Gain hands-on experience with cutting-edge systems while providing exceptional support to our clients. Enjoy competitive pay, comprehensive training, and a collaborative environment that values innovation and growth. Ready to start your journey? Apply now!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain network infrastructure
- Provide technical support via phone, email, and in-person
- Document service tickets and maintain IT inventory
- Assist with cybersecurity protocols and data backups
- Collaborate with senior IT on system upgrades
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and adaptability
- Ability to work independently and in a team
- CompTIA A+ certification preferred (not required)