Job Description
We are a leading technology solutions provider in San Francisco, and we are urgently hiring for a dedicated Night Shift IT Support Specialist to join our 24/7 operations team. If you are a night owl who thrives in a fast-paced environment and loves solving complex technical problems, we want to hear from you.
As part of our mission to deliver seamless technology services, you will be the first line of defense for our clients during critical hours. This role offers a competitive hourly rate, comprehensive benefits, and the opportunity to work with cutting-edge technologies in the heart of the Bay Area.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for end-users via phone, email, and remote access during the night shift.
- Monitor server health, network performance, and system alerts to ensure 99.9% uptime.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Document all incidents, resolutions, and troubleshooting steps in the ticketing system.
- Collaborate with the day-shift team to escalate unresolved tickets and ensure continuity of service.
- Perform routine maintenance tasks, including patch management and system backups.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ or Network+ preferred).
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Excellent problem-solving skills and the ability to troubleshoot under pressure.
- Reliable transportation and availability to work nights (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.