Job Description
Join our dynamic team at TechNash Solutions as an Entry-Level IT Support Specialist! We're seeking motivated individuals ready to launch their tech careers with immediate remote opportunities. As a Nashville-based innovator, we offer flexible remote work arrangements, comprehensive training, and a collaborative environment where your growth is our priority. Perfect for recent graduates or career changers, this role combines hands-on experience with cutting-edge technology while working fully remotely from anywhere in the US.
Responsibilities
- Provide remote technical assistance to employees via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Manage service tickets using ITSM tools (Jira, ServiceNow)
- Deploy and configure workstations in cloud environments
- Document processes and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system health and perform preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)