Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our growing client base. This immediate-start position offers comprehensive training and a clear path for professional growth in one of America's most innovative tech hubs.
Our collaborative environment values fresh perspectives and offers mentorship from industry veterans. Enjoy competitive benefits, flexible scheduling options, and opportunities to work with cutting-edge technologies. Perfect for recent graduates or career-changers ready to launch in IT!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex problem-solving
- Participate in system upgrades and maintenance projects
- Deliver user training on new technologies and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and security principles
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification (or willingness to obtain within 6 months)