Job Description
Join our dynamic team at TechHire Fresno! We're hosting an exclusive hiring event for passionate entry-level professionals ready to launch their careers in Information Technology. This is your opportunity to work with cutting-edge systems while making a real impact in the vibrant Fresno community. Our comprehensive training program ensures rapid growth, mentorship from industry experts, and a collaborative work environment that values innovation and diversity. Don't miss this chance to transform your potential into a rewarding career path!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document IT processes, incidents, and solutions using ticketing systems
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Assist in implementing cybersecurity best practices and data protection protocols
- Train end-users on new technologies and system functionalities
- Participate in after-hours on-call rotation as required
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (e.g., ServiceNow, Zendesk)
- Strong problem-solving and analytical skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation