Job Description
Launch your IT career in Austin with TechNova Solutions! We're seeking motivated entry-level professionals for our growing IT support team. No prior experience required – we provide comprehensive training and visa sponsorship for qualified international candidates. Join our innovative environment where you'll gain hands-on experience in cutting-edge technologies while supporting our Fortune 500 clients.
As an IT Specialist, you'll work at our downtown Austin hub, collaborating with cross-functional teams to deliver exceptional IT solutions. We value diversity and offer competitive benefits, including relocation assistance and professional development opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT procedures and create user documentation
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support, etc.)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Willingness to learn new technologies quickly
- Ability to work flexible hours including occasional weekends
- Valid passport and eligibility for visa sponsorship
- Passion for technology and customer service