Job Description
Are you ready to kickstart your career in a fast-paced, innovative environment?
We are urgently hiring Entry Level Customer Support Representatives to join our team in Raleigh, NC. If you are a motivated self-starter looking for a role that offers growth, competitive pay, and real-world experience, we want to hear from you.
At Apex Innovations, we believe in nurturing talent. You do not need prior technical experience; we provide comprehensive training to get you up to speed. Our supportive culture ensures you have the tools you need to succeed.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Benefits: Full medical, dental, and vision insurance starting day one.
- Career Growth: Clear pathways for promotion to Senior Support and Management roles.
- Modern Work Environment: Collaborative office located in the heart of the Research Triangle.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and live chat to troubleshoot technical issues and answer product-related questions.
- Document Interactions: Maintain accurate and detailed records of all customer communications in our CRM database.
- Technical Troubleshooting: Utilize our knowledge base and internal tools to diagnose and resolve common software and hardware issues.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
- Team Collaboration: Work closely with senior support staff to learn best practices and contribute to a positive team dynamic.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior customer service or technical experience required; we train all new hires.
- Skills: Strong verbal and written communication skills; basic computer literacy is a plus.
- Attitude: A patient, empathetic, and problem-solving mindset is essential.
- Availability: Must be available to work full-time hours, including occasional weekends.