Job Description
Welcome to TechConnect Solutions, a rapidly growing technology firm based in the heart of Baltimore. We are currently seeking driven individuals to join our team as Entry Level Customer Support Specialists. This is an excellent opportunity for anyone looking to start a career in the tech industry with zero prior experience required.
We believe in hiring for attitude and training for skill. If you possess strong communication abilities and a willingness to learn, we will provide you with the tools, mentorship, and paid training needed to succeed in a remote-first environment.
Join us and become part of a diverse team that values innovation and customer satisfaction.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Assist customers in navigating our software platforms and resolving basic technical issues.
- Document detailed customer interactions and feedback accurately within our CRM systems.
- Collaborate with senior team members to troubleshoot complex issues and improve service protocols.
- Maintain a high level of product knowledge through regular training sessions.
Qualifications
- High school diploma or equivalent is preferred but not mandatory.
- Strong desire to learn and a proactive approach to problem-solving.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and a quiet workspace.