Job Description
Are you ready to launch your career in the vibrant city of New Orleans? HireNow Solutions is looking for ambitious individuals to join our team as an Entry Level Customer Support Specialist. We prioritize talent and attitude over prior experience, offering a comprehensive training program to set you up for success.
In this role, you will be the first point of contact for our clients, providing exceptional service and resolving inquiries with a smile. We are a dynamic company that values innovation and community, making this the perfect place for recent graduates or those seeking a career change.
Responsibilities
- Provide friendly and professional customer service via phone, email, and live chat.
- Assist customers in resolving technical issues and navigating our products/services.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to troubleshoot complex problems.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Identify opportunities to upsell and cross-sell relevant products to existing clients.
- Maintain a high level of professionalism during high-volume periods.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred but not mandatory.
- No prior customer service experience necessary; we provide full training.
- Strong communication skills and a polite telephone manner.
- Basic computer literacy and ability to learn new software quickly.
- A valid driver’s license is a plus.
- Ability to work in a fast-paced, team-oriented environment.
- Residence in New Orleans, LA is required.