Job Description
Are you a motivated individual looking for a rewarding career in Houston, TX? Houston Digital Solutions is seeking a highly organized and enthusiastic Entry Level Customer Support Specialist to join our dynamic team.
We offer comprehensive training, mentorship, and a clear path for career advancement. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Why Join Us?
• Competitive starting salary
• Health, dental, and vision insurance
• Paid training and professional development
• Employee referral bonuses
• Supportive and inclusive work environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in resolving product or service issues efficiently.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Learn and demonstrate a deep understanding of our products and services.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency with basic computer applications and CRM software.
- Enthusiastic attitude with a willingness to learn new skills.