Job Description
Join our dynamic team as an Entry Level Customer Support Specialist at Denver Tech Innovators! We're seeking motivated individuals to kickstart their careers in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of Denver's most exciting companies. Apply now to become part of our mission to revolutionize customer experience!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and troubleshoot product-related problems
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to work flexible hours including weekends
- Basic understanding of technology products and services
- Positive attitude and willingness to learn new technologies