Job Description
Launch your career in Austin's thriving business scene! Texas Growth Solutions is seeking motivated individuals with no prior experience for our Entry-Level Customer Support Specialist role. We provide comprehensive training and a supportive environment where you'll develop essential professional skills while assisting our diverse client base. Join our team and grow with one of Texas's fastest-growing companies.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to resolve complex customer issues
- Participate in ongoing product and service training sessions
- Contribute to team performance goals and customer satisfaction metrics
- Assist in developing customer support documentation and knowledge base
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our Austin headquarters
- Passion for helping others and building customer relationships