Job Description
Join a team where your voice matters. Nordic Support Group is seeking a dedicated and empathetic Customer Service Representative to join our Minneapolis office. In this role, you will be the face of our brand, ensuring our clients receive world-class support.
We pride ourselves on a modern work environment, comprehensive benefits, and a culture that fosters growth. If you have a passion for solving problems and connecting with people, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Diagnose customer issues, troubleshoot technical problems, and provide accurate solutions in a timely manner.
- Utilize CRM software (Salesforce/Zendesk) to document interactions and maintain accurate customer records.
- Build rapport with clients, ensuring a positive and memorable experience that drives retention.
- Collaborate with technical teams to escalate complex issues and suggest product improvements.
- Adhere to all company policies, scripts, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or technical support.
- Strong verbal communication skills with a professional and polite phone demeanor.
- Proficiency in Microsoft Office Suite and experience with CRM platforms is a plus.
- Ability to multitask in a fast-paced, dynamic environment while maintaining attention to detail.
- Flexibility to work evening and weekend shifts as needed.