Job Description
Join our award-winning customer support team in Tulsa and deliver exceptional experiences to clients across the nation. We're seeking passionate individuals who thrive in fast-paced environments and want to grow their careers with a company that invests in its people. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your contributions make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities to improve customer experience workflows
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in continuous training on products and communication techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States