Job Description
Join our dynamic team at Memphis Innovations Inc. as we expand our customer support division! We're urgently hiring motivated entry-level professionals to deliver exceptional service experiences. This is your gateway to a rewarding career in customer relations with competitive compensation and growth opportunities. No prior experience required – we provide comprehensive training!
Our Memphis headquarters offers a collaborative environment where your contributions make an immediate impact. Enjoy competitive benefits, professional development programs, and the chance to build a long-term career with a rapidly growing company. Apply today and become part of Memphis's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using knowledge base resources and escalation protocols
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution rate
- Identify process improvement opportunities for team efficiency
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing accuracy (30+ WPM)
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Detail-oriented with strong organizational skills
- Reliable transportation to our downtown Memphis office
- Must pass background check and drug screening