Job Description
Launch your career with Nexus Global Solutions! We're seeking motivated Entry-Level Customer Support Specialists to join our dynamic team in New York City. No prior experience required – we provide comprehensive training to help you succeed. This role is your gateway to the tech industry, offering competitive compensation and growth opportunities. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training sessions to master product knowledge
- Contribute to team goals by meeting performance metrics
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Valid work authorization in the United States