Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional service to our growing client base. This role offers comprehensive training, career progression opportunities, and a collaborative work environment in the heart of London. If you're passionate about problem-solving and eager to learn, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product problems
- Document customer interactions and maintain accurate records
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Participate in ongoing training programs
- Meet daily and weekly performance targets
Qualifications
- No formal experience required – we train you!
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Customer service mindset and patience
- High school diploma or equivalent
- Legal right to work in the UK