Job Description
Are you a motivated self-starter looking to launch a career in the tech industry? Oklahoma City Tech Solutions is currently hiring Entry-Level Customer Support Associates in Oklahoma City, OK. We prioritize attitude and aptitude over experience, providing comprehensive training to help you succeed.
Join a forward-thinking team where your growth is our priority. You will be the face of our company, ensuring our clients receive world-class support while you develop valuable skills in communication and problem-solving.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with empathy and professionalism.
- Assist clients in troubleshooting technical issues using our proprietary support tools.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with the support team to resolve complex escalations efficiently.
- Participate in daily training sessions to master product knowledge and communication techniques.
- Identify opportunities to upsell services or improve the customer experience.
Qualifications
- High School Diploma or GED is required; a Bachelor’s degree is a plus but not mandatory.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection and a quiet workspace if working remotely.
- Basic computer proficiency and eagerness to learn new software quickly.
- Full-time availability to work a rotating schedule, including evenings and weekends.
- A positive, "can-do" attitude and a genuine desire to help others succeed.