Job Description
Are you looking to launch a career in the heart of Washington, DC? DC Tech Solutions is currently seeking motivated Entry-Level Customer Support & Data Associates to join our growing team. We believe in promoting from within and providing comprehensive training for candidates with no prior experience.
As a vital part of our operations, you will assist in maintaining our client database, responding to customer inquiries, and ensuring data accuracy. This is a fantastic opportunity for individuals looking to break into the technology sector with a stable, full-time position.
Why Join Us?
- Zero Experience Required: We provide on-the-job training and mentorship.
- Competitive Pay: Earn $18-$22/hour depending on skills.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
- Modern Office: Located in the bustling Penn Quarter of DC.
Responsibilities
- Accurately input and verify customer data into our CRM system.
- Respond to incoming customer inquiries via email and phone with a professional, solution-oriented attitude.
- Assist the technical team in organizing digital files and documentation.
- Monitor ticket queues and resolve issues within established service level agreements.
- Collaborate with cross-functional teams to improve data processes.
- Update and maintain accurate client records and contact information.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Basic proficiency with computers and Microsoft Office Suite (Word, Excel).
- Strong attention to detail and excellent typing speed (35+ wpm).
- Excellent written and verbal communication skills.
- A valid driver’s license is a plus.
- Willingness to learn new software and adapt to changing workflows.