Job Description
Are you ready to launch a rewarding career in the heart of the Pacific Northwest? Apex Tech Solutions is looking for a dynamic Entry Level Customer Support Associate to join our innovative team in Seattle, WA. We value passion, growth, and a customer-first mindset. This is an excellent opportunity for recent graduates or anyone looking to break into the tech industry with no prior experience required.
In this role, you will be the voice and face of our brand, guiding our clients through solutions that enhance their digital experience. We provide comprehensive training to ensure your success. Join a diverse, inclusive workplace where your contributions are valued and your career can soar.
Why Choose Apex Tech Solutions?
- Zero Experience Necessary: We train all new hires from the ground up.
- Competitive Compensation: A base salary of $45k - $55k plus performance bonuses.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Professional Development: Clear pathways for advancement into management roles.
Responsibilities
- Receive and respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues to ensure client satisfaction and retention.
- Document all customer interactions and solutions in our CRM database accurately.
- Collaborate with the senior support team to resolve complex escalated issues.
- Stay up-to-date with product knowledge through ongoing training sessions.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- A high school diploma or GED is required; a bachelor's degree is a plus but not mandatory.
- Strong interpersonal and communication skills with the ability to convey complex information simply.
- Basic computer literacy and typing proficiency (40+ WPM).
- A positive attitude and a genuine desire to help others succeed.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and a quiet workspace if remote work is applicable.